Frequently Asked Questions
We know that you may have some questions, especially if you’ve never sent your child to camp before. Here we hope to answer some of those questions. But we may have missed something…so if you have any other questions or concerns, please don’t hesitate to contact camp. You can either call our office at (715) 967-2140 or email us by filling out the contact form at the bottom of this page.
Can My Child Be in a Cabin with 6 of His Friends?
Probably not. But you can request one buddy on your child’s registration form (in order for this request to be considered, both your child and his or her buddy must list each other on their respective registrations). If your child is bringing a friend who does not know anyone else at camp, be sure to make a note of that when registering so we can ensure they get paired up.
Can I Send or Leave Mail for My Child?
Absolutely! We recommend bringing mail with you on check-in day and leaving it with our office staff, who will then deliver it during mail call throughout the week (it’ll save you money on postage!). Or, if you’d prefer, you can send mail to Arrowhead with your child’s name in the attention line.
What is a Canteen Card?
Every camper will be assigned a Canteen Card during their week of camp, which keeps track of their money. These will be kept in the Canteen, and campers may use them to purchase items or to withdraw cash for crafts, the pop machine, or to give during offerings in Chapel. You can load money onto the Canteen Card by including “spending money” on your child’s registration or by bringing money along on check-in day. NOTE: Senior High campers are not assigned a Canteen Card. Instead, they may carry their own cash.
Can I Call My Child During the Camp Week?
In the event of an emergency, yes. You can contact camp’s office at (715) 967-2140 and we’ll get your child on the phone. Regular office hours are 8:00am-5:00pm, Monday through Friday and 1:00pm-5:00pm on Sunday. If you receive the answering machine, please leave a message as we closely monitor the camp phone and will return your call. If you need to make an after-hours call, please make sure it is absolutely necessary. We limit distractions because we want each camper to have the greatest experience possible while at camp, so please do not plan on speaking with your child during the camp session except in the event of an emergency.
What If My Child Gets Homesick?
We have staff who receive training specifically to deal with homesickness. In our experience, most campers are fine after a day or two at camp. We try not to let campers call home because we’ve observed that their homesickness usually worsens after the phone call. However, some kids respond really well if they get to call home! So we take it case-by-case. If we have any concerns or questions about how to proceed, we will contact you immediately to get your input.
What Does Drop-Off and Pick-Up Day Look Like?
Check-in begins at 4:00pm and ends at 5:15pm on the first day of the camp session. When you arrive, you may park and then proceed to the Dining Hall to complete registration and to find out your child’s cabin assignment. Make sure to bring your payment and health update form with you! Your child must be picked up by 11:15am on the final day of camp. Each camper must be signed out with their counselor by an authorized adult.
My Child Has Medications. What Do We Do With Those?
If your child has any medication (including over-the-counter medication), be sure to enclose it in a Ziploc bag with his or her full name written on it. Names and dosages must be clearly marked on all packages and bottles. You will give this to our camp nurse during check-in. All medications will be distributed as needed by the camp health supervisor.
Who Are Your Summer Staff?
Generally, our summer staff are college students. They receive a full week of staff training, and many of them have worked at camp in the past. Oftentimes there will be high school volunteers at camp too, either working in the kitchen or on maintenance, or even sometimes assisting counselors by staying in cabins with them and co-counseling. And we have adult volunteers who assist in the kitchen and on maintenance. All of our staff and volunteers undergo an application process and a criminal background check.
How Do You Handle Emergencies?
We have strict emergency procedures that all of our staff and volunteers have received training in. We have several full-time and summer staff who have life-guarding, CPR, First Aid, or EMR certification, and we operate under the standing orders from our consulting physician.