FREQUENTLY ASKED QUESTIONS
We know that you may have some questions, especially if you’ve never sent your child to camp before. Here we hope to answer some of those questions. But we may have missed something…so if you have any other questions or concerns, please don’t hesitate to contact camp. You can either call our office at (715) 967-2140 or email us by filling out the contact form at the bottom of this page.
Can My Child Be in a Cabin with 6 of His Friends?
Probably not. But you can request two buddies on your child’s registration form. This process is done using a request code. When a camper registers and wishes to ask another person to be his or her roommate, our system creates and sends a request code to that person by email. Next, when the proposed roommate registers (or even afterwards), they can enter this code into the roommate page on their account, which will then connect the two registrations together, ensuring they are housed together. If you do not wish to accept the roommate request, you may ignore the request code. IMPORTANT: In order for roommate requests to be considered, the proposed roommate must accept the request by entering the request code.
Where Do I Fill Out a Health Form?
In that past, you’ve been able to fill out your child’s health form either online or on paper. However, new to summer 2018, all health forms must be completed online. When you register online, it will be a part of the process. If you regster by paper, you will receive an email confirmation with instructions about how to complete the process.
Can I Send or Leave Mail for My Child?
Absolutely! We recommend bringing mail with you on check-in day and leaving it with our office staff, who will then deliver it during mail call throughout the week (it’ll save you money on postage!). Or, if you’d prefer, you can send mail to Arrowhead with your child’s name in the attention line.
What is a Store Card?
Every camper will be assigned a Store Card during their week of camp, which keeps track of their money. These are kept in our online system, and campers may use them to purchase items from the Canteen or Craft shop, or they may withdraw cash for the pop machine or to give during offerings in Chapel. You can load money onto the Store Card during registration or by bringing money along on check-in day. Any remaining funds greater than $3.00 will be returned to you (either to the credit card on file or in the form of a check) within a week after the event’s conclusion, unless you choose to donate the remaining balance.
How Much Money Should I Send with my Child?
Your child will be able to enjoy camp even if you don’t load any money onto his or her store card. However, there are many treats and activities your camper will be able to enjoy only if he or she pays. Below is some recommended amounts for spending:
CANTEEN TREATS: $5-$10
CRAFT SHOP: $10
Can I Call My Child During the Camp Week?
In the event of an emergency, yes. You can contact camp’s office at (715) 967-2140 and we’ll get your child on the phone. Regular office hours are 8:00am-5:00pm, Monday through Friday and 1:00pm-5:00pm on Sunday. If you receive the answering machine, please leave a message and we will return your call as soon as we are able. If you need to make an after-hours call, please make sure it is absolutely necessary. We limit distractions because we want each camper to have the greatest experience possible while at camp, so please do not plan on speaking with your child during the camp session except in the event of an emergency.
What If My Child Gets Homesick?
We have staff who receive training specifically to deal with homesickness. In our experience, most campers are fine after a day or two at camp. We try not to let campers call home because we’ve observed that their homesickness usually worsens after the phone call. However, some kids respond really well if they get to call home! So we take it case-by-case. If we have any concerns or questions about how to proceed, we will contact you immediately to get your input.
What Does Drop-Off and Pick-Up Day Look Like?
Check-in begins at 4:00pm and ends at 5:15pm on the first day of the camp session. When you arrive, you may park and then proceed to the Chapel to complete registration and to find out your child’s cabin assignment. Make sure to bring your payment with you, but you can leave everything else in your car until after you complete the check-in process. Your child must be picked up by 11:15am on the final day of camp. Each camper must be signed out with their counselor by an authorized adult.
My Child Has Medications. What Do We Do With Those?
You will be able to record any medication (including over-the-counter medication) on your camper’s registration. When you come to camp, be sure to enclose the medication(s) in a Ziploc bag with his or her full name written on it. Names and dosages must be clearly marked on all packages and bottles. You will give this to our camp nurse during check-in. All medications will be distributed throughout the week by the camp health supervisor.
Who Are Your Summer Staff?
Generally, our summer staff are college students. They receive a full week of staff training, and many of them have worked at camp in the past. Oftentimes there will be high school volunteers at camp too, either working in the kitchen or on maintenance, or even sometimes assisting counselors by staying in cabins with them and co-counseling. And we have adult volunteers who assist in the kitchen and on maintenance. All of our staff and volunteers undergo an application process and a criminal background check.
How Do You Handle Emergencies?
We have strict emergency procedures that all of our staff and volunteers have received training in. We have several full-time and summer staff who have life-guarding, CPR, First Aid, or EMR certification, and we operate under the standing orders from our consulting physician.